Inspection Support

Elsi Cano

Diego Ceja

Sydney Honda

FlexFund

Questions about pay at close? We have answers!

FlexFund FAQs

How FlexFund Delivers More Revenue for Home Inspectors

FlexFund Best Practices

FlexFund Support

These articles provide a high-level understanding of what FlexFund is, how it works, and its benefits for home inspectors.

Getting Started & General Overview

FlexFund Setup (Video)

Enabling FlexFund from ISN

Adding FlexFund Funding Accounts

Adding the FlexFund Control to the Order Form

FlexFund Services and Inspection Types

Understanding the FlexFund Configurations

FlexFund updates and options

Setting Up Packages with FlexFund in ISN

FlexFund Settings: Minimum and Maximum Transaction Amounts

Technical guides for enabling the feature and configuring it within your ISN.

Setup & Configuration

FlexFund Fees & Notifications

FlexFund Fee per Submission (to your company)

Adding FlexFund Fee per Inspection (to client)

FlexFund provides inspectors with a flexible payment option for their clients. As part of this service, there are two different ways to manage client-related FlexFund fees:

Understanding FlexFund Fee Options for Clients

Frequently Asked Questions : Client-Paid FlexFund Fee

How to Enable Client-Paid FlexFund Fee in ISN

How to Disable the Client-Paid FlexFund Fee in ISN

Jose Carlos Ochoa Corona

How fees are charged, who pays them, and how to customize those settings.

Fee Management & Pricing

Adding the FlexFund Status Column to the Order Grid

FlexFund Checkout Process (Video)

Removing FlexFund from an Order in ISN

Re-Adding FlexFund After Cancellation (2nd Attempt)

Guides for managing individual FlexFund orders, from the checkout process to making changes.

Order Management & Workflow

Enabling FlexFund Status Notifications

How to preview the content of the email template and integrate the FlexFund email event into your ISN account.

Enabling FlexFund Email Templates and Email Events

If your client lacks information about the closing company, this option enables you to notify the buyer's agent.

Enabling FlexFund Email Notifications for Buyer's Agents

Agent Email Contact Preference

Managing how emails and notifications are sent to clients, inspectors & agents.

Communications & Notification Settings

Learn where to find FlexFund reports in ISN and how to use them to track transactions, payment statuses, funding dates, and fees.

How to Access and Use FlexFund Reports in ISN

FlexFund Transaction Report

Tracking your transactions and analyzing the performance of the FlexFund feature.

Reporting & Analytics

How to disable FlexFund for specific agents in ISN

How to Deactivate FlexFund in ISN

Deactivation

Find answers and get help from Intercom Support and Community Experts

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