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An Overview of This New Payment Feature

Elsi Cano avatar
Written by Elsi Cano
Updated over a week ago

This guide will walk you through what it is, how it works, and how you can determine if FlexFund is the right choice for your inspection company. FlexFund opens doors for Inspectors and Homebuyers who want creative solutions to overcome financial hurdles. Read on to become fluent in the language of this innovative program and take your first step with confidence.


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What is FlexFund?

FlexFund is the newest payment feature available for ISN users and is powered by Guardian Inspection Payments. With the FlexFund program, Guardian funds inspectors up front for their inspection fees and takes care of collecting payment from the client. The inspector gets paid no matter what – even if the sale of the house doesn’t make it to close. The FlexFund program will not only provide you with a solution to assist homebuyers who are tight on budget or short on cash but will also help home inspectors increase their average invoice by 24% or more!

How Does FlexFund Work? Understanding the Process

To understand how FlexFund works, it’s important to know the steps in the process.

Create an account with FlexFund. Offer ISN FlexFund at all inspections.

You will be charged a flat fee of $50 for each inspection that opts into FlexFund.

FlexFund keeps track of inspections (same reporting as other ancillary services) and pushes the relevant data agreement, which is then signed by your client.

Your client/homebuyer adds the title company information (if available), credit card (backup payment), and signature.

FlexFund marks the inspection as paid and the report is now unlocked and sent to the client/homeowner.

You get funded for the full inspection amount within one business day (minus the fee)

ISN processes your inspection and Guardian handles the rest. You receive full, up-front payment for your inspection from Guardian, and handle everything thereafter with the title companies. You get paid no matter what – even if the sale of the home doesn’t make it to closing.

When Should You Use FlexFund? Ideal Use Cases

There are a few key situations where utilizing FlexFund can be ideal:

Limited on funds? : Pay for inspection at closing! FlexFund program allows home buyers to pay for their home inspection at the time of closing instead of at the time of service, an excellent option for homebuyers limited on funds at the time of inspection.

Gives Your Customers Options: FlexFund gives the customer the option to push payment until other closing costs are paid. This allows the customer to feel more comfortable during their home-buying journey.

Flexibility to add services, if needed: Provides the ability to add more inspection services that are important for the home purchase.

Reduces Stress: Pushing inspection payments gives more time for financial planning and helps to reduce the stress during the buying process.

FlexFund Benefits

So, what’s the value of the FlexFund program and how can it help you grow your home inspection business?

  • Sell more ancillary services! As a home inspector, recommending additional inspection services such as a sewer scope or radon inspection can be difficult if your client’s funds are limited. With a FlexFund option, your client will often be more open to these extra services, allowing your business to increase the number of transactions related to ancillary services. It’s a win-win for both you and your client.

  • This is a service that can provide a pay-later option for homebuyers that may be short on cash or watching their credit card purchases during the pending sale of a home. First-time homebuyers may be especially cautious with extra spending while putting cash to the side for their down payment and moving expenses. A pay-later option can help their financial planning and reduce stress during a pending close.

  • Almost all homebuyers are cautioned against any large purchases on their credit cards during the pending sale of a home to ensure they can lock into a decent interest rate.

  • Looking to build relationships with new agents? Providing this service is almost a guaranteed way to open doors to new realtors and separate yourself from competitors.

Frequently Asked Questions About FlexFund

Questions about FlexFund? We have answers!

How do I sign up for FlexFund?

Ready to onboard? If you’re already an ISN user, call 1-800-608-7363, email at, or fill out the form below.

Office Hours: Mon-Fri 8 AM 5 PM MTN

If you are not an ISN user, we recommend reaching out to a member of the ISN team to provide you with all of the amazing features that ISN offers to help run your inspection business. Once you are an ISN member, the FlexFund feature can be turned on for you. ISN Contact: (855) 431-0336


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Need more help?

If you have any questions about this process please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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