Inspection Support

Looking for assistance with FlexFund? Contact the support team at either the contact number listed below or by emailing one of the FlexFund departments directly. 

General Questions or Concerns Related to FlexFund

Call: <a href="tel:1-800-608-7363" rel="nofollow noopener noreferrer" target="_blank">1-800-608-7363</a>

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General questions or concerns related to FlexFund. <a href="mailto:gpacsupport@inspectionpayments.com" rel="nofollow noopener noreferrer" target="_blank">gpacsupport@inspectionpayments.com</a>

How can I cancel pay at close from a specific transaction?

The customer is not able to sign the Pay at Close agreement. Can you please assist?

I have updated the inspection fees. What steps do I need to follow so the necessary adjustments are made inside the Pay at Close process?

I want my Guardian Pay at Close email event to be sent out from my company email and not my personal email. How can I accomplish this?

- How can I cancel pay at close from a specific transaction?
- The customer is not able to sign the Pay at Close agreement. Can you please assist?
- I have updated the inspection fees. What steps do I need to follow so the necessary adjustments are made inside the Pay at Close process?
- I want my Guardian Pay at Close email event to be sent out from my company email and not my personal email. How can I accomplish this?

CCI Group (Closing Company Information)

Questions or concerns related to closing or title for FlexFund. <a href="mailto:admin@inspectionpayments.com" rel="nofollow noopener noreferrer" target="_blank">admin@inspectionpayments.com</a>

Agents can use this contact information to provide their client’s closing company information

- Agents can use this contact information to provide their client’s closing company information

Questions or concerns related to FlexFund payments from Guardian <a href="mailto:funding@inspectionpayments.com" rel="nofollow noopener noreferrer" target="_blank">funding@inspectionpayments.com</a>

I received a check from the closing company. What should I do with it? 

I have questions about the amount funded for my FlexFund transactions.

When will a specific transaction be funded?

- I received a check from the closing company. What should I do with it? 
- I have questions about the amount funded for my FlexFund transactions.
- The amount of an inspection was updated.
- When will a specific transaction be funded?
- How does the funding process work?

Questions or concerns related to collection for payment from homebuyers on inspections using FlexFund <a href="mailto:collections@inspectionpayments.com" rel="nofollow noopener noreferrer" target="_blank">collections@inspectionpayments.com</a>

How is Guardian affiliated with the homebuyer’s home inspection?

- How is Guardian affiliated with the homebuyer’s home inspection?

Questions from closing/title companies regarding invoices. <a href="mailto:payatclose@inspectionpayments.com" rel="nofollow noopener noreferrer" target="_blank">payatclose@inspectionpayments.com</a>

Is the invoice added to the homebuyer’s closing documents?

- Is the invoice added to the homebuyer’s closing documents?

If you have any questions about this process please let us know! You can reach us by chat, email at <a href="mailto:help@inspectionsupport.com" rel="nofollow noopener noreferrer" target="_blank">help@inspectionsupport.com</a>, or phone at (800) 700-8112.

General FlexFund Support

General Support Team

CCI Group (Closing Company Information)

Funding Team

Collections Team

Invoice Confirmation Team

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