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FlexFund Support
FlexFund Support
Elsi Cano avatar
Written by Elsi Cano
Updated over a week ago

Looking for assistance with FlexFund? Contact the support team at either the contact number listed below or by emailing one of the FlexFund departments directly.

General FlexFund Support

General Questions or Concerns Related to FlexFund

General Support Team

General questions or concerns related to FlexFund.

  • How can I cancel pay at close from a specific transaction?

  • The customer is not able to sign the Pay at Close agreement. Can you please assist?

  • I have updated the inspection fees. What steps do I need to follow so the necessary adjustments are made inside the Pay at Close process?

  • I want my Guardian Pay at Close email event to be sent out from my company email and not my personal email. How can I accomplish this?

CCI Group (Closing Company Information)

Questions or concerns related to closing or title for FlexFund.

  • Agents can use this contact information to provide their client’s closing company information

Funding Team

Questions or concerns related to FlexFund payments from Guardian

  • I received a check from the closing company. What should I do with it?

  • I have questions about the amount funded for my FlexFund transactions.

  • The amount of an inspection was updated.

  • When will a specific transaction be funded?

  • How does the funding process work?

Collections Team

Questions or concerns related to collection for payment from homebuyers on inspections using FlexFund

  • How is Guardian affiliated with the homebuyer’s home inspection?

Invoice Confirmation Team

Questions from closing/title companies regarding invoices.

  • Is the invoice added to the homebuyer’s closing documents?

Need more help?

If you have any questions about this process please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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