Email & SMS
Set up automated emails and text messages, build templates, send mass emails, and fix delivery problems.
127 articles
- Get Templates and Containers from the Library
- COVID-19 Email Template
- Opt Out of Email Events but Can Still Receive Reports
- Set Up Inspector Nightly Emails
- Alternate Email Address for Bounced Email Notifications
- Email Template Options
- Happy Birthday - Agent
- RecallChek Email Notifications
- See if Emails or Reports have been viewed
- Updating Company, Event, and User Email Addresses
- Using Long Dates in your Emails
- Terminated Mass Email
- Mass Email Info & Termination Rules
- Using the Templates & Containers Library
- Unlock The Power Of Emails (Video)
- Duplicate Inspection Notification Emails
- Manage an Order's Emails in the Communications Hub
- Send an Automatic Google Review Request
- Email Event Triggers and Payment & Signing Conditions
- Choose Who Receives an Email Event
- Limit an Email Event to Inspection Types or Services
- Create and Manage Email Events
- Email Event Sending Queue and On-Hold Emails
- Use AI to Create Email Events and Templates
- ReInspection Email Events
- How to View, Take Action on, or Undelete Email Events for an order.
- "View Sent Email" Feature found in the Order's Action Menu
- Sending Email Events and Mass Emails to Contacts
- View Sent Email
- See email content actually sent
- Setting up an Automated Email with your Google Review Link
- The Power of Online Reviews (video)
- Images, Files and Attachments in Email Templates
- Add Links to Email Templates and Containers
- Show Calculated Dates in Email Templates
- Add Your Photo and Images to Emails
- Social Media Buttons in Email Containers
- Email Containers and Template Labels
- Create and Edit Email Templates
- Copy, Delete and Restore Email Templates
- Add Your Photo to Emails
- Adding Review Links To Logos In Email Templates
- Inspector or User Photos Replacement Values
- How to upload Images to a Container
- Social Media Icons in Email Templates
- Adding a Link to an Image in Your Email Template to an External Site
- Adding a Link in Your Email Template to an External Site
- Manually Send an Email
- Send an Email Template from an Order
- Send an Email from an Unscheduled Order
- How to Add a Hyperlink to an Email Template
- Adding special Date/Time(s) to your Templates (date and time format)
- How to Add a Hyperlink to an Email Template
- The Daily Sequence Number (DSN/%DSN%)
- Adding your own Digital Stationery
- Replacement Values
- Sending SMS from an order with multiple clients or agents (SMS Premium)
- Setting up an SMS Event with your Google Review Link
- Creating An SMS Template
- SMS/MMS How it works with Premium
- How to send an Image or Video in an MMS
- View SMS/MMS History by Contact
- Send a Message to Anyone
- View & Send SMS/MMS per Order (Desktop & Mobile)
- Order View - Enable SMS History
- SMS Options - Premium SMS
- SMS - How it works with Basic
- SMS Messages Responses-Update Response Email Address
- Sending a SMS message to multiple agents at once (SMS Premium)
- Create an SMS Event
- How to Enable and Configure 'Do Not Disturb' mode for SMS/MMS
- How to Enable a User to send SMS messages.
- How to Send SMS Templates
- Purchase Your Own SMS/Text Number
- Reports via Text
- Send Messages to Inspectors
- Send an SMS to a Client
- Upgrade to Premium SMS/MMS (Video)
- Using Radon Replacement Values in SMS Events
- Custom IVR (Interactive Voice Response) for your ISN SMS Premium Number
- SMS Text Message cancelation notices (SMS Premium)
- Creating an SMS Template (SMS Premium)
- How to opt in/out a Client/Agent for SMS events
- How to change SMS history view to other recipients on an order
- Configuring SPF Authentication for Wix Domains
- SMTP for AOL
- Add SMTP for InMotion
- SMTP for Hostmonster
- Add SMTP for Office 365
- Adding SPF Records for the ISN
- SMTP for Cox
- SMTP for SBCGlobal
- SMTP for Verizon
- SMTP for Centurylink
- SMTP for Comcast
- Enable Less Secure Apps for SMTP use ISN & Yahoo Mail
- iCloud - Generate an App-Specific Password for ISN SMTP
- SMTP Settings
- SMTP for iCloud
- DMARC for your email domain
- SMTP for Gmail
- Setting up the ISN SPF records with your GoDaddy domain.
- SMTP for Yahoo PLUS
- SMTP For Yahoo
- SMTP for Outlook, Hotmail, MSN, or Live
- How to Prevent Email Delivery Issues
- Mass Email Created - Now What?
- Determining if an Email Address is Valid
- Electronic Commerce Protection Regulations for Canada
- Why Can I Not Send An Email / Report
- SMS - Can ISN Have Default to Set All Client and Agents to Receive SMS Texts
- Why Email Does not Work on ISN From Some Addresses
- Why do some emails get placed ON HOLD
- Attachments in Mass Email
- Email Delays from ISN
- Replies to my automated emails look weird
- Email, Mass Email and Proper Setup for Business (Video)
- Bounced Email Notifications
- Hard Returns and Soft Returns (Editing Email templates)