The Inspection Support Network

Sending SMS from an order with multiple clients or agents (SMS Premium)

This article will give you the step-by-step process on how to create an SMS Event to send your Google Review link to the clients

Setting up an SMS Event with your Google Review Link

This article shows you how to create an SMS template.

Creating An SMS Template

This article shows you how the SMS retool works with Premium SMS (formerly just a dedicated number)

SMS/MMS How it works with Premium

This article shows you how to send media file messages, up to 5mb in size.

How to send an Image or Video in an MMS

View SMS/MMS History by Contact

This article describes how to send a one-off SMS/MMS to anyone.

Send a Message to Anyone

View & Send SMS/MMS per Order (Desktop & Mobile)

This article covers how to enable the new 'SMS History' window on the Order View Screen

Order View - Enable SMS History

SMS Options - Premium SMS

This article describes how the Basic SMS functionalities of ISN Work.

SMS - How it works with Basic

This article shows you how to change the email address SMS responses go to.

SMS Messages Responses-Update Response Email Address

This article will explain how send a SMS message to multiple agents at once.

Sending a SMS message to multiple agents at once (SMS Premium)

This article covers setting up SMS Events in your ISN

Create an SMS Event

This article will show you how to enable and configure your DND option for SMS/MMS

How to Enable and Configure 'Do Not Disturb' mode for SMS/MMS

This article will provide the permissions needed for users in your ISN to send SMS messages.

How to Enable a User to send SMS messages.

How to Send SMS Templates

This article covers purchasing your own SMS number in ISN

Purchase Your Own SMS/Text Number

Reports via Text

This article covers how to send one-off SMS Texts to your inspectors

Send Messages to Inspectors

Send a custom text message to a client in your ISN.

Send an SMS to a Client

This article shows you how to select a Premium SMS/MMS Account and Reviews Other Settings on the Page

Upgrade to Premium SMS/MMS (Video)

This article describes how you can use Radon RVs in SMS texts.

Using Radon Replacement Values in SMS Events

This article will show you how to setup a custom IVR message in your ISN.

Custom IVR (Interactive Voice Response) for your ISN SMS Premium Number

SMS Text Message cancelation notices (SMS Premium)

This article will show how to create a new SMS template in your ISN

Creating an SMS Template (SMS Premium)

This article will instruct you on how to enable/disable SMS event notifications for a Client/Agent.

How to opt in/out a Client/Agent for SMS events

This article will show you how to change recipients using the SMS History widget on your order form.

How to change SMS history view to other recipients on an order

SMS & MMS

Create a custom design with text, images, and links

Log in to your ISN

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