The Communications Hub shows every email for one order on a single timeline: what's scheduled to go out and what has already been sent. From there you can send an email early, hold it, cancel it for this order only, or resend one that was already delivered.
Open the Communications Hub
Find the order, for example in Inspections or with the search bar.
Open the order's Actions menu and select Communications Hub.
The left side shows the order, client and agents, with View Sent Emails, View Sent SMS and a Send Email button for each person. The right side is the Communication Timeline.
Upcoming emails
Upcoming lists the emails waiting to go out for this order. Each one shows who it goes to, the subject, a preview, and when it will send. An email still waiting for its trigger (for example, the inspection being completed) says so instead of showing a date. Select View full email to read the whole message.
Buttons on each upcoming email:
Send Now: sends the email right away. A sent email can't be taken back.
Hold: stops the email from sending for now. It stays on the timeline marked Held.
Activate (on a held email): takes it off hold so it sends at its scheduled time.
Cancel: removes the email from this order so it isn't sent. Other orders aren't affected, and the email event itself stays on. You can restore a cancelled email from the order page (see below).
When an order has more than one client or agent, each person has their own email on the timeline, so you can hold or cancel the email for just one of them. For example, to skip sending the report to one agent this time, select Cancel on that agent's email.
Sent emails (History)
Switch the timeline heading from Upcoming to History to see the emails already sent for this order. Select View full email to see exactly what the recipient received, and Resend to send it again, for example after correcting a mistyped email address on the order.
Restore a cancelled email
Open the order's Actions menu and select View Email Events.
Open the Inactive / Deleted tab.
Select Undelete next to the email.
Good to know
To see held emails across all your orders at once, use the Sending Queue. See Email Event Sending Queue and On-Hold Emails.
To stop an email for every order, turn off or edit the email event itself. See Create and Manage Email Events.
Related articles
If you have any questions about this information, please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.