Inspection Support

Step-by-step instructions on creating or editing an email template

Create or Edit an Email Template

How to get the stock email templates and containers provided by ISN

Using the Templates & Containers Library

This article specifically addresses what the current triggers are for sending an email event.

Email Event Triggers

Email Event Sending Queue

Can I see if an email or report has been viewed?

See if Emails or Reports have been viewed

This article explains why mass emails can't be reactivated and workarounds for them to be re-sent in ISN.

Terminated Mass Email

Please use this template to message your clients and personalize it with your unique business practices and updates.

COVID-19 Email Template

This article with help you send a Happy Birthday email to your agents.

Happy Birthday - Agent

About Mass Emails and why ISN terminates a mass email

Mass Email Info & Termination Rules

Sydney Honda

Peter Posada

Julian Hawkins

Email Features

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.