The following article will walk you through how to create/add a New Email Event triggered by Specific Services.

First, Navigate to Email -- Email Events

And click on Add Event

Next, fill out each field, pick what Email Template is to be used in this Email Event by selecting the template from the drop-down, what will trigger the event, who is to receive the email and when:

After filling out each of those fields please navigate to “This event is valid for these Services” and select Specific Services from the dropdown. All of your services will be available for you to choose from to make this email event triggered by that specific service of your choice:

Once you have your email event ready for completion scroll to the bottom and click “Add email event”

Important note: If you select multiple services for the email event the system will look for at least one of those to be checked on the inspection for the email event to be included and eventually sent.

Once you have added the new Email Event, navigate back to the Email Event grid, Email -- Email Events, locate the new Email Event just added, and turn it on.

This new email event will now be sent out for all new orders after the event is created (see the When to Send/Send For column for the start date of the email event).


If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.

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