November 12, 2026 · ✰ 2 New Features | ✨ 6 Improvements | 🪲 9 Bug Fixes

Ask your AI assistant about inspectors' routes
With ISN connected to Claude or ChatGPT, owners and office admins can ask about a day's routes, why an order isn't planned, or which inspectors could take an order, and get the same answers as the Route Builder page.

Approve route plans from your AI assistant
When an owner turns it on, your AI assistant can send a route plan to a day's draft. You review its suggestions in Route Builder, accept or reject each one, and apply; nothing reaches the calendar until you do.

Stronger security for payment gateway settings
Only users with the owner privilege can now open Payment Options, and your office's payment gateway credentials are no longer available to other staff accounts.

Require settings privilege on report-delivery-settings save
Report Delivery Settings can now be opened and changed only by the company owner. Other staff accounts can no longer view or save these settings.

Your AI assistant can suggest route plans
Ask your connected AI assistant to plan a day's unassigned orders and it proposes an inspector and time for each, around every booked appointment and your saved draft. Nothing changes on your calendar.

Ask your AI assistant to plan a whole week
Your AI assistant can now suggest plans for up to seven days at once, or for the days you choose, and fit backlog orders into the first day they fit.

Plan and approve routes through the ISN API
Integrations can read routes, request a plan, submit it, and approve or reject it through the ISN API, with the same safeguards as the Route Builder page.

AI route plans can suggest a better inspector for booked appointments
When you ask an AI assistant to look at specific booked appointments, it can now suggest giving one to another inspector at the same time. Suggested moves show up in Route Builder like other suggestions, and nothing changes until someone accepts and applies them. If you reject one, the appointment stays where it was. Owners can also let AI plans suggest a new time on the same day, using a new switch in Route Builder settings.

Package prices load for booking integrations
Booking partners connected to ISN can now get the price of a package by itself. Before, that request failed.

Removed the retired ADT promo from emails and report delivery pages
ADT has shut down its promo site. Emails that included the ADT promo placeholders no longer show a broken image or a dead link, and the ADT banner no longer appears on the report delivery page. The ADT placeholders are no longer offered when you edit a template.

Agent birthday reminders show on the right day
The agent birthday reminder now appears on the agent's actual birthday, in your office's own time zone, instead of the day before or after. Once you dismiss it, it stays dismissed for the rest of that day. Agents born on February 29 are now shown on February 28 in non-leap years, and staff who work across several offices see the reminder in each office they have access to.

Porch gets your report as soon as the agreement is signed
When your office holds reports until the agreement is signed, signing now sends the released report on to Porch right away, the same way payment already did. Nothing changes on your screens.

Accurate price quotes for connected scheduling tools
Price quotes requested by tools connected to your account no longer add a travel fee when no property address is given, and the Pay at Close fee now shows as its own line instead of being added into another fee.

Reschedule texts use each recipient's own name
When a reschedule text goes to more than one inspector or contact, each one now sees their own name in the message.

Customer replies to automated emails now reach your office
Customer replies to automated emails now reach your office. Some emails were sent from an internal ISN address, so replies went to ISN instead of you. Those emails now go out with your office's address as the reply address. Settings that try to use that internal address as a sender are now refused with a message.

See when your backups or integrations stop working
When a Google Drive or Dropbox backup, ReviewTrackers or Breeze connection fails, your company owner, office managers, office staff and office admins now see the alert in ISN. If you can change that integration's settings, the alert links you there. If you can't, it tells you who to ask. Backup failure emails now include what went wrong and a working link to the settings. Once the problem is fixed, resolving the alert starts the backup or Breeze again.

Price quotes for a single service from connected booking tools
Connected booking tools that ask for the price of one service now get that service's price. Before, the request failed or returned the wrong prices.