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Zapier: Connect ISN to Other Apps for Automation

Connect ISN to Zapier with your access keys, then build a Zap using ISN triggers, actions, and searches.

Zapier connects ISN to thousands of other apps, such as Google Sheets, Slack, and Trello, without any coding. When something happens in ISN, Zapier can automatically do something in another app. Zapier can also create or update records in ISN.
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Setup has three parts: get your ISN access keys, connect ISN to Zapier, and build your first Zap. You need a Zapier account first. If you don't have one, see Creating Zapier account to enable ISN triggers.

If you have a developer, or an app that accepts incoming webhooks, you may not need Zapier at all. See Webhooks in ISN: Send Order Updates to Another App Automatically.

Zapier vocabulary

  • Trigger: the thing that happens first (for example, a new inspection is scheduled).

  • Action: what Zapier does because of the trigger (for example, create a task in Trello).

  • Zap: the trigger and action taken together.

Step 1: Get your ISN access keys

Zapier signs in to ISN with your access keys. You'll copy three values from ISN and paste them into Zapier in the next step.

  1. In ISN, click Settings, then My Access Keys.

  2. Keep this page open. You will need the Company key, Access key, and Secret access key.

  3. The access key and secret access key are hidden. Click the eye icon next to a key to show it, or click the copy icon to copy it.

Step 2: Connect ISN to Zapier

  1. In Zapier, click App connections in the left menu.

  2. Click Create connection at the top right.

  3. In the Add new connection window, type ISN in the Search apps box, then click ISN in the results.

  4. A Connect to Zapier window for ISN opens. Paste your values from ISN:

    • Company Key: your Company key from ISN.

    • Api Key: your Access key from ISN.

    • Secret Key: your Secret access key from ISN.

  5. Click Connect.

Step 3: Create your first Zap

  1. In Zapier, click Create, then choose Zaps.

  2. Choose ISN as the app for your trigger, then select a Trigger event. The triggers you can pick from are listed in ISN triggers available in Zapier, below.

  3. Choose what should happen next. That is your Action, and it can be in ISN or in another app.

  4. Test the Zap to make sure the connection is working, then turn it on.

Not sure where to start? Zapier's Home page has a Copilot box under What would you like to automate? Describe what you want, such as "when an ISN order is paid, add a row to a Google Sheet," and Copilot helps you build the Zap.
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ISN triggers available in Zapier

Inspections

  • Order Created

  • Order Scheduled

  • Order Completed

  • Order Canceled

Payments & Docs

  • Order Paid

  • Order Signed

Updates & Changes

  • Client Updated

  • Agent Updated

  • Event Created

  • Event Updated

  • Note Created

ISN actions available in Zapier

Inspections

  • Create Order

  • Create Calendar Event

  • Update Calendar Event

People

  • Create Client

  • Create Agent

Tasks

  • Create Task

  • Complete Task

Zapier also offers two searches for ISN, which look up an existing record: Find Client and Find Agent.

Good to know

  • Your access keys let Zapier sign in to ISN as you. Never share your secret access key with a source you do not trust.

  • If you click Generate new keys on the My Access Keys page, your current keys stop working immediately. Add the new keys to your Zapier connection, or your Zaps will stop working.

  • ISN triggers are marked Polling in Zapier. That means Zapier checks ISN for new activity every so often instead of reacting the instant something happens, so a Zap can run a few minutes after the event. How often Zapier checks depends on your Zapier plan.

  • A Zap reacts to things that happen in ISN after the Zap is turned on. It does not go back and run on existing orders.

Troubleshooting

  • The ISN connection window doesn't open. Zapier opens the ISN form in a separate window. If nothing appears after you click ISN, check that your browser isn't blocking pop-ups from zapier.com.

  • Zapier can't connect to ISN. Check that the Company Key, Api Key, and Secret Key were copied in full and pasted into the right boxes. If you generated new keys since you copied them, copy the current ones from My Access Keys.

  • My Zap didn't run right away. ISN triggers use polling, so there can be a delay of a few minutes between something happening in ISN and the Zap running. See Good to know above.

  • My Zap stopped running. Make sure the Zap is turned on in Zapier. If someone generated new keys in ISN, reconnect ISN in Zapier with the new keys.

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If you have any questions about this information, please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.

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