The ISN has a great feature that allows a user to block off time on their calendar that is not related to an inspection order. To block off time for a specific date, navigate to Calendar -- Add Event.
From there, select the inspector or user calendar the Event will affect, by clicking on the arrow of the drop-down box. Follow the prompts to select the date of the event, time frame of the event, title, and description of the event. This Add Event feature also allows you to let the system know if this will be a recurring event or not. Recurring events can repeat daily, weekly, bi-weekly, monthly, quarterly, or yearly, and need an end date no more than two years after the start date.
Once the event is on the calendar, the pencil button allows you to edit your event if anything changes or deletes the entire event. To make a blocked date available again, locate the blocking event on your calendar, click it, and delete it. This action restores the time for bookings.
Blocking Specific Days Weekly
To block recurring days (e.g., weekends):
Create separate events for each day (e.g., Friday, Saturday, Sunday).
Set each event to recur weekly and define an end date.
Blocking Standard Holidays
ISN does not have a built-in feature to block standard holidays automatically. You must manually create events to block these dates.
The Events you have added to your calendar will also be applied to your Online Scheduler calendar in order to avoid an inspection being scheduled when the inspector is not available. The inspectors nightly email will also provide information on any calendar events they have scheduled for the next day. If no appointments are available in the Online Scheduler, ensure the service is assigned to at least one inspector and verify that the inspector has availability set in Calendar > My Online Schedule.
When scheduling inspections in ISN, you may encounter the following message:
"Recurring date cannot be more than two years from the start date."
Why This Occurs
In the past, recurring events without a defined end date could last up to 1,000 years, resulting in an excessive number of database entries. Limiting the range to two years helps prevent this.
Processing extremely long recurring schedules can slow down the system. The two-year limit helps ensure consistent and reliable performance.
Most inspection schedules do not extend beyond two years, so this limit aligns with typical usage and planning needs.
What You Can Do
Adjust the date range – Set your recurring schedule so it ends within two years of the start date.
Split long-term schedules – For a longer timeline, create multiple recurring events in two-year segments.
Reach out to support – If your workflow needs events beyond two years, our support team can help you find the best approach.
Fixing a Fully Busy Calendar
If your calendar shows as busy every day:
Confirm you are viewing the correct calendar type (e.g., Agenda or Scheduling calendar).
Understanding "Unset Date/Time" vs. "Restore to Unscheduled"
Unset Date/Time: Clears the inspection's date and time and takes it off the calendar. Everything else on the order stays as it is, and any automated emails that haven't been sent yet are put on hold.
Restore to Unscheduled: Sends the order back to your incomplete orders so it can be scheduled again. It also takes the order off the calendar, clears who scheduled it, and frees its time slot and any radon monitors assigned to it.
If you have any questions, please feel free to give us a call at (800) 700-8112, or you can email us at help@inspectionsupport.com or open a chat in the upper right corner of your ISN!