Refund a Credit Card Payment

This article covers adding credit card payments to an order in your ISN

Sydney Honda avatar
Written by Sydney Honda
Updated over a week ago

Go to Inspections --> Scheduled Inspections:

Identify the order from where you would like to process the refund, click on Actions --> Payments (or click the $ icon if you're using icons) to look at payments on your order.

If the credit card payment was taken directly through ISN, go to the Payment section, choose Other, then in the Other Payment Method section, and select Refund note. You can then enter the Refund Amount in that field and add Payment Notes related to the refund as needed. That note will show in-line in the Payment History.

If you have any questions about this process please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

Did this answer your question?