Go to Inspections --> Scheduled Inspections:
Identify the order from where you would like to add the refund note, click on Actions --> Payments (or click the $ icon if you're using icons) to look at payments on your order.
Go to the Payment section, choose Other, then in the Other Payment Method section, and select Refund note. You can then enter the Refund Amount in that field and add Payment Notes related to the refund as needed. That note will show in-line in the Payment History.
Note: Keep in mind these steps do not process an actual refund, to see the steps on how to process a refund click here.
If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.