Navigate to Inspections >> Scheduled Inspections:

Identify the order from where you would like to process the refund, and click on Actions >> Payments (or click the $ icon if you're using icons) to look at payments on your order.

If the credit card payment was taken directly through ISN, go to the Payment History section, and choose Refund.

Then under Refund amount, you can change the amount of the refund to make a partial refund and enter a note if you need to.

To finalize the process you must click on the blue option Refund.

If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.
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