The Inspection Support Network

How to get the stock email templates and containers provided by ISN

Using the Templates & Containers Library

About Mass Emails and why ISN terminates a mass email

Mass Email Info & Termination Rules

This article explains why mass emails can't be reactivated and workarounds for them to be re-sent in ISN.

Terminated Mass Email

This article specifically addresses what the current triggers are for sending an email event.

Email Event Triggers

Can I see if an email or report has been viewed?

See if Emails or Reports have been viewed

This article with help you send a Happy Birthday email to your agents.

Happy Birthday - Agent

Step-by-step instructions on creating or editing an email template

Create or Edit an Email Template

Please use this template to message your clients and personalize it with your unique business practices and updates.

COVID-19 Email Template

Email Event Sending Queue

Email Features

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Try selecting a different creation date range.

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Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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