Inspection Support

If you have added multiple clients to an order (link to the article) and want to make sure they receive all the communication sent from the SMS system, make sure that all the client profiles have the "Send SMS Events" option checked:

The SMS Events status will display both client profile names and numbers:

REMINDER: If a client requests to not receive SMS notifications, make sure that option is unchecked.

To learn how to create a new SMS Event, click on the next link: <a href="https://help.inspectionsupport.com/en/articles/260090-create-an-sms-event">Create an SMS Event</a>. I the Clients are meant to be the recipient select "Client(s)" in the recipient's dropdown.

If you have any questions about this process please let us know! You can reach us by chat, email at <a href="mailto:help@inspectionsupport.com" target="_blank" rel="nofollow noopener noreferrer">help@inspectionsupport.com</a>, or phone at (800) 700-8112.

We'll go over the SMS event flow when more than one client is added to an inspection

Multiple clients - Sending SMS Events

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you