Sometimes you'll upload photos and then generate a PDF version of your report afterwards and you won't see the photo you just uploaded included in your PDF report.
This is most commonly due to a slow or intermittent internet connection.
Note: This behavior is only exhibited on iOS devices, Android and Windows devices are unaffected.
Most times this is fixed by simply waiting longer, or clicking “Save” to trigger photo upload. The upper-right corner of the report should show how many photos are left to upload, and each photo has a status icon next to it.
Photo status icons:
Red = photo is stored in RAM / local storage
Yellow Spinning = photo is uploading
Green = uploaded / complete
If you are still unable to recover your photos, please try the "Recover Deleted/Missing Photos" option here: