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Missing Photos

Learn how to recover missing photos

Sydney Honda avatar
Written by Sydney Honda
Updated over a week ago

Sometimes you'll upload photos and then generate a PDF version of your report afterwards and you won't see the photo you just uploaded included in your PDF report.

The Cause:
This is most commonly due to a slow or intermittent internet connection.
Note: This behavior is only exhibited on iOS devices, Android and Windows devices are unaffected.

The Solution:
Most times this is fixed by simply waiting longer, or clicking “Save” to trigger photo upload. The upper-right corner of the report should show how many photos are left to upload, and each photo has a status icon next to it.

Photo status icons:

Red = photo is stored in RAM / local storage

Yellow Spinning = photo is uploading

Green = uploaded / complete

If you are still unable to recover your photos, please try the "Recover Deleted/Missing Photos" option here:

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