A home inspection should give homebuyers the peace of mind that comes from knowing the home they want is in great shape.

But in many cases, a thorough inspection will uncover potential issues or problems that might cause your clients to reconsider their offers.

Some issues can stop a real estate transaction in its tracks. Most findings, however, while cause for concern, won’t be significant enough to completely derail your clients from moving forward with buying their dream homes.

The ISN Report Writer’s Request List Builder feature gives your clients and agents the ability to generate a list of repairs based on key findings of the report from within the report itself. The list is then shared via email to the customer along with the estimated cost for the repairs.

Unlike most features in the ISN Report Writer, the Request List feature is designed to be client-facing, and you may want to create a basic how-to guide to help your clients use the feature, based on the information in this walkthrough.

Here’s how it works…

If your clients want to ask for repairs or credits based on any of your findings, they should use the Build Request List function in their interactive inspection reports.

The Build Request List feature is accessed through the Build Request List button in the top right corner of a client’s interactive inspection report.

Tapping this button opens the Request List.

From this menu, your clients will be able to select one or multiple items from their inspection reports as they see fit.

You can encourage use of the Request List builder by including specific notes or comments on any particular item you’ve reviewed in your report, but your clients can also choose to select any item they want on their own.

Once your clients have selected items for which they want to request repairs or credits, they can input specific dollar amounts and add repair notes as they see fit.

Once they’ve added all the details they want in their requests, your clients should tap the Create button in the lower right corner of the Request List screen.

This opens a new window for your clients to input the email address to which they want to send the request – this will typically be the email address of the seller’s agent, or the email of the seller themselves.

That’s it!

Once your clients submit their requests through the Request List feature, they should be able to manage the process of obtaining credits or ensuring repairs on relevant parts of the property via email.

Got any questions about the ISN Report Writer’s Request List feature, or need some support for any other aspect of the Report Writer?

Get in touch with our team today!