In this article, you will find some of the most frequently asked questions that users have. If you cannot find the answer to your questions please don't hesitate to contact our support team by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.

Can I import my templates from other report writers?

Yes, we currently support importing templates from Spectora and Palm-Tech. Please contact our support team for assistance with importing your templates from these report writers.

Can all my inspectors see the templates I create in ISN?

Yes, all inspectors will have access to the template library. They can use any published template, regardless of who created it.

Can I customize my colors for the Ratings?

At this time, we don’t offer a color editor or HTML code importer. The current color options for ratings are the only ones available.

Can I create duplicate templates if I want to adjust an existing template?

While there isn't a feature to clone or duplicate a template, you can create a new template based on an existing one. This allows you to make changes without affecting the original template.

Can I assign a template to my services or inspection types in ISN?

There is a drop-down menu to choose an inspection type when creating a new template, but it doesn’t automate template selection. It only limits template visibility when selecting it. Templates must be manually selected when creating an inspection, as automated template selection is not available at this time.

If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.