In this article, you will find answers to some of the most commonly asked questions by our users. We trust that you will find this information beneficial. If you do not find the answer to your inquiry, please do not hesitate to reach out to our support team through our chat, email at help@inspectionsupport.com, or by phone at (800) 700-8112.

Can I complete a full inspection using this feature?

Absolutely, you can perform a comprehensive inspection and generate a report using the web app. It allows you to select a template and complete the report seamlessly.

Does it work offline?

The Web Report Writer is a web-based application and requires an active internet connection to function.

Can you send the report through the Web Report Writer?

Certainly, you can conveniently send the inspection report directly via email through the Web Report Writer.

Is it possible to Add/Remove the template using the Web Report Writer?

Yes, you have the capability to add or remove categories in the template through the Web Report Writer.

Is it possible to change the entire template using the Web Report Writer?

Indeed, you can change the template using the Web version of the Report Writer. For more detailed information, please refer to the dedicated article on this topic.

Can anyone in my office access the Web Report Writer?

Absolutely, anyone with access to view other orders will see the "Writer Report" button directly on the "Actions" menu, regardless of their role within ISN.

Are attachments uploaded through the Web Report Writer the same as attachments loaded directly in the ISN Order?

No, these are distinct. Attachments uploaded through the ISN Web Report Writer and Mobile Report Writer are exclusively accessible via the Online RW Page. They will not be visible in the ISN order or the standard report delivery page within the ISN system.

Can I build a Repair Request List through the Web Report Writer?

Yes, there is a dedicated feature for this process. Clients, agents, or anyone with access to the report online can compile a repair list using the inspected items.

Can I obtain a copy of the report through the Web Report Writer?

Certainly, you can download a PDF file directly through two available features: the 'PDF' button in the main online report menu and the 'Download PDF' option on the same page.

If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.