Each order in ISN has a status bar towards the top of the "Order View" page. That bar with indicators can help you identify the status of the order, but it's also used to trigger automated email events. Therefore it's important to have the ability to manually mark the order "complete" even when the inspectors might have forgotten about it.

You already know how to access the Order Grid in order to find the order where you will be working on. Once you open the order and access the Web Report Writer you will need to select the option "Mark Complete"

Then, you will see a pop-up window where you will click "Mark Complete". Please be informed that an order marked "Complete" is a process that cannot be undone. Completed orders will count in that billing cycle.

After you select Mark Complete the order status will change from "not complete"

To "Complete" status

At this point, the email event configurations associated to the complete status will be triggered and added to the queue.

If you have any questions please don't hesitate to contact our support team by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.