To use the refund option it is important to understand the ACH payment status meaning in ISN.
What does the "Processing" status mean?
It means that the payment is being validated to be collected and deposited, the process takes 5 days to complete.
There are some requirements needed to be able to refund an ACH transaction
1) You should wait 3 to 5 days to refund the order from ISN.
2) The status of the transaction must be "Settled" to proceed with the refund.
When the order meets the criteria above navigate to the Order--Actions--Payments
Click on Refund--Add the total amount--and click "Refund" once more, partial refunds are not possible through ACH so you'll have to refund the total,
You will be able to see the refund initiated in the same section:
If the ACH transaction has not been "Settled" you will have a couple more options:
Reverse: This will stop the payment transaction from being processed (you would be voiding the transaction before it happens).
Remove: This will delete the payment note information from the order, but will not cancel or refund the transaction, simply removes it from ISN.
Keep in mind that ACH is a feature offered by Guardian Financial, their team can be reached at:
Aaron Fuhriman Phone: 1-800-608-7363 ext 605
Ben Tolman Phone: 1-800-608-7363 ext 603
If you have any questions about this information please let us know! You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.