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Help! Why are my inspection durations so long/short!
Help! Why are my inspection durations so long/short!

Common causes for very long or short order durations

Matt Wheeler avatar
Written by Matt Wheeler
Updated over a week ago

Inspection Orders can support calculated or manually set durations (aka "the length of time the inspection will take place for")

A default duration can be set for every order that doesn't use a calculated setting.

Orders can qualify for a calculated duration if they match a corresponding row in the following office settings areas:

  • Fees per Square Feet

  • Fees by Property Sales Price

  • Fees for Property Age

  • Inspection Types

  • Foundation Types

If an order matches one or more of those settings, and its duration is higher than zero, all applicable setting durations will be added together to replace the default duration (they will not add to the default duration).

Typical Cause - Services priced by Square Footage Range and Inspection Types

Usually, an ISN with duration issues (particularly if they're doubling) is caused by having your duration set under Settings -- Office Settings:

and then under Inspections Types or Fees Per Square Footage:

A common cause for short calculations is All Orders ranges under the Fees Per Square Footage.

The ranges shown in green below are specific for the Commercial inspection type.

But the ones in red apply to all orders.

If we had any Inspection Type other than Commercial, and we want the ranges in red (applying to All Orders) to calculate the duration, we must make sure the following checkbox is on:

If you have any questions about this information please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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