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I Removed an Inspector, but They're Still Being Booked. Help!
I Removed an Inspector, but They're Still Being Booked. Help!

Remove Inspector, Delete Inspector, Revoke Access, Old Account, Wrong Inspector

Sydney Honda avatar
Written by Sydney Honda
Updated over a week ago

On occasion an Inspector will need to be removed from the ISN. When this happens there are a few steps we can take to ensure that they aren't able to access the system, and can't be booked for future orders.

The first step is disabling their account under Admin -- User Administration by hitting Actions -- Edit and unchecking the 'Account Enabled' box near the Permissions area and clicking Save. (click here for more detailed information on that process)

Second, we'll need to ensure they can't be booked for future orders.

This can be accomplished by removing their service assignments in the Online Scheduler via Settings -- Office Settings -- Services & Packages.

In the Inspectors column, you can click the Assign button

Uncheck the box next to the Inspector's name who you want to remove and click Save

Repeat this process for any other Services that Inspector is assigned to.

Finally, we'll want to ensure their Email Address isn't being used for any of your Email Events.

Click Email -- Email Events

When viewing the From column, be sure that the inspector's email is not listed.

If you find that this needs to be changed, you can Edit the Event

And change the Email Address:

Once you've made these changes be sure to scroll down and click Update Email Event

If you have any questions about this process please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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