How to Send SMS Templates
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Written by Sydney Honda
Updated over a week ago

Please Note: This feature requires Premium SMS/MMS. For more information on how to upgrade to Premium SMS/MMS, click here.

For information on how to create SMS Templates, click here.

In order to use a Template when sending an SMS message from any message view screen, click on the button labeled USE TEMPLATE.

In the corresponding pop-up, click USE by the template you want to send.

From SMS -- View Messages, If you’re sending something that corresponds to a particular order, select it from the orders list that appears, or hit 'SKIP'/'FINISH' to send plaintext!

The message will load into the ‘Type Message’ textbox and you can click ‘Send Message’ or ATTACH FILES to load an image for video.

Please Note: It will load into the box with the replacement values showing, but will send like normal:

If you have any questions about this information please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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