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Refunding Credit Cards in ISN (old Payment interface)
Refunding Credit Cards in ISN (old Payment interface)

This article explains how to refund a credit card in ISN

Matt Wheeler avatar
Written by Matt Wheeler
Updated over a week ago

Refunding Credit Cards in the ISN using the old Payment interface.

Below we will show two separate features and their functions regarding credit card refunds. One of the features is simply adding a note of a refundthat you have processed for a client, and the second feature will show you how to process a credit card refund from a previous order transaction within your ISN.

  1. Add Refund Note: These are just entries or notes into the system for the inspection order. Please note, NO credit card transaction is involved or refunded this way. This feature is typically used to merely document a refund that has already been completed/to make notes about the refund. When you are on the payment page, it is the "Add Refund" button. 

2. Process a Credit/Debit Refunds: On the payment page(Inspections -- Scheduled Inspections -- "i" button -- Actions -- Payments), each credit card transaction has text links to the right of the original transaction. One should say [refund]. This will allow you to process a refund to the same credit card used in the orginal transaction without having to actually enter the credit card info again. Please note, this function immediately processes the refund right to the client’s credit card and records the transaction within your ISN.

If you have any questions about this process please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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