With basic SMS functions in your ISN you can:
View SMS Events Sent from your ISN
View Replies sent from people in your ISN.
Note: Basic SMS does not support sending/receiving Rich media, photo, video, or PDF texts. You'll need to upgrade to premium tier.
View/Send Messages From your ISN
First navigate to: SMS -- View/Send Messages
From here you'll see a feed of all of the SMS Events that send from your ISN and the replies that are routed back.
This is a clickable, scrollable list of messages sent and received from your ISN.
This is the indicator that if you keep scrolling, more messages will load!
You can click "Upgrade to Premium" if you want to use a dedicated number and our SMS/MMS Features!
From the messages view you can also click on an individual message and this modal will pop up:
Queued: It is ready to send at any minute, just waiting it's turn
Sent: It has been sent from our system
Received: We received a specific message from their carrier that it was received
View/Send Messages on Order View
On the Order View screen in your ISN, you can view messages to and from any people affiliated with that order. This modal will auto-filter to only show messages sent within 2 days of the order being scheduled in your ISN.
Note: you'll need to have the SMS History window enabled on Order View. You can do that by following these steps.
If the order is completed, messages will pull in up to 2 days before and after the inspection date or completed date.
Basic (read-only view):
If you have any doubts or questions about this process please let us know!
You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.