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SMTP for Outlook, Hotmail, MSN, or Live
SMTP for Outlook, Hotmail, MSN, or Live

This article covers setting up SMTP for Outlook, Hotmail, MSN, or email.

Sydney Honda avatar
Written by Sydney Honda
Updated over a week ago

If you have email accounts hosted through Outlook, Hotmail, MSN, or Live, you will need to use SMTP settings in ISN to prevent your emails from bouncing and to ensure they are received by your clients and agents.

To add your SMTP settings you will need to know the following:

1) Your email address or email addresses

2) The password for your email addresses

First, in ISN navigate to Settings  -- SMTP Settings  and click Add SMTP Setting

In the pop-up box add the following information:

  • Email Address: your full,,, or Email Address (including,,, or (Example:

  • Server: (This does not change. applies to all of these email services)

  • Username: your_email_account_username (Example: or

  • Password: Your email account password (Password you use to login into your email account.)

  • Port: 587

  • Check the box that says, "This SMTP server requires SSL".

If you have any questions about this process please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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