We have two payment pages for every inspection in ISN a new one and an older one, we'll review the new experience first and later on in this article we'll review the old payment experience.
New Payment Experience:
Go to your inspection grid by selecting Inspections -> Scheduled Inspections. Choose your desired inspection and click on Actions -> Payments.
On the payment page, you will see these options:
The Credit/Debit option should only be used if you processed the payment outside of ISN using your payment processor. You only need to add the payment amount and the date when it was processed.
You also have the option to enter Cash, or Check. Under "Other" you can also enter a Money Order, Post Sale, Electronic or record a Refund note:
Important note: The refund note will not refund money to the card and will only add a note on this order.
After you have added a payment to an inspection the paid icon on your inspection grid will automatically change to a green square with a white checkmark on the inspection grid.
Old Payment Experience:
Go to your inspection grid by selecting Inspections -> Scheduled Inspections. Choose your desired inspection and click on Actions -> Payments.
On the payment page, you will see these options:
You will see similar options to the new payment experience. If you use the options to "Add Credit card" you will only record the payment when it happened outside of ISN using your payment processor. This will not charge the client's or payor's card, it only adds the record for a payment that happened elsewhere.
You also have the option to enter Cash, Check, Money order, or Post Sale payments, you can also add a Refund.
Important note: The refund note will not refund money to the card and will only add a note on this order.
After you have added a payment to an inspection the paid icon on your inspection grid will automatically change to a green square with a white checkmark on the inspection grid.
If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.