The ISN has a feature within Office Settings that allows for you determine whom the email is from when emailing attachments associated to an order.
Navigate to: Settings -- Office Settings -- Interacting with my Clients and Agents -- Attachment Emailing Options:
Clicking on Attachment Emailing Options opens to the following page. Click on the setting: Override the sender's name and sender's email when email attachments. Once that information is entered, click on Save Settings.
If you have any questions about this process please let us know! You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.