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The mileage to/from my inspection is very inaccurate. Why?
The mileage to/from my inspection is very inaccurate. Why?

This article will cover how ISN grabs address info in regards to mapping between inspections.

Matt Wheeler avatar
Written by Matt Wheeler
Updated over a week ago

While in the edit mode of an order, you can navigate to the Subject Property tab - this will generate a route to your inspection and back to your home/office or to your next inspection.

In the example above, it's simply routing from office to the inspection, then back to the office.

There are 2 options when it comes to your STARTING point and ENDING point (for the last inspection of the day)

  1. Office address

  2. Inspector's home address

To make your selection, navigate to Settings -- Office Settings -- Fees Per Mile.

Here, you will see the 2 options.

If you notice the mapping is incorrect, you'll want to check which setting you have enabled. Then we can verify which address it's mapping.

If you're mapping from the office address and need to update it, navigate to Settings -- Office Settings -- Contact Information -- Address.


If you're mapping from the inspector's address and need to update it, navigate to Admin -- User Administration -- find your user -- Actions -- Edit -- Address
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Be sure to SAVE after making changes!

If you have any questions about this information please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.

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