Please read on for answers to some frequently asked questions about
the Porch Repair Estimate Report (RER)!
How can I check the status of my agent/client RER?
You can find RER status for all your orders under Inspections -- Scheduled Inspections in the RE column (if you’re missing that column, you can add it with the blue ‘settings’ button on the bottom left of the page!)
You can also hit the ‘i’ icon to the left of any order on that page and see it at the top of the Order View screen.
How can I cancel an RER once I’ve ordered it?
Unfortunately a Repair Estimate Report cannot be canceled on an order once it has been completed and the report file submitted to Porch.
To cancel an RER before you upload the report, simply edit the order and unselect the Repair Estimate Report service, and save.
Can I use my HTML/Web URL report?
Unfortunately we are only able to support PDF inspection report files at this time for the Repair Estimate Report to work off of. You’ll want to complete your order in the ISN and upload the report as a PDF first, then re-complete it and upload with your URL report.
It’s been over 48 hours, where is my agent/client’s RER?
If the RER has been delayed, please reach out to ISN support via chat or email email@example.com and we’d be happy to help you check the status of the RER in question!
Client/Agent requests help to coordinate/schedule repairs from RER.
They can send an email to firstname.lastname@example.org, they should include the property address, client information and attach the Repair Estimate Report if possible.
Client/Agent states the address included on the completed RER is incorrect or requests the RER be reviewed and updated for a missed item.
Reach out to ISN support via chat or email email@example.com and we’d be happy to send their request over to the team responsible for editing a completed RER.
What causes an RER Rejection?
There are several factors that can cause an inspection report to be rejected for an RER. The most common being:
Unsupported Type of Inspection - i.e.: commercial, radon, etc
Incomplete Report - the report is missing pages or information
Non-PDF report - the uploaded report is not a Portable Document Format file
Corrupt File - the report file cannot be opened due to data corruption
What should I do if my report is rejected?
Don't worry! We are notified the moment your rejection occurs and will work with you and Porch to resolve the issue. We'll reach out to you within 12-24 hours.