Login to your ISN and navigate to Settings -- Office Settings.
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In the section 'What we see on the ISN' click on Agent & Agency Options.
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Click the box for 'Enable Users with Owner and Office Administrator permissions to enter private notes for Agents.'
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Be sure to SAVE!
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Now when editing an agent's profile (if your privileges allow) you'll see Private Notes.
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If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.