Login to your ISN and navigate to Settings -- Office Settings.
In the section 'What we see on the ISN' click on Agent & Agency Options.
Click the box for 'Enable Users with Owner and Office Administrator permissions to enter private notes for Agents.'
Be sure to SAVE!
Now when editing an agent's profile (if your privileges allow) you'll see Private Notes.
If you have any questions about this process please let us know! You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.