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Google Drive For Backup

Connect Google Drive so ISN copies your reports, agreements and order attachments there every night, and fix a backup that has stopped.

ISN can back up each office's reports, signed agreements and order attachments to your Google Drive. You connect it once, and ISN then copies new files to Drive automatically overnight. Only the company owner can connect Google Drive.

Before you start

  • Sign in to ISN as the company owner. The Google Drive button does not appear for anyone else.

  • Have the Google account that should hold the backups ready, with enough free space. After you connect, the Google Drive page shows how much space is left.

  • Clear any old Google Drive backup alert first. ISN pauses the backup while one is open. See The backup stopped and I see an alert below.

Connect Google Drive

  1. In the blue main menu, select Settings, then Office Settings.

  2. Under Working with Other Applications, click Google Drive.

  3. Click Get New Access Code from Google Drive. This opens Google in a new tab.

  4. Sign in to the Google account that should hold the backups, then approve ISN's request for access.

  5. Google sends you back to ISN. The Google Drive page now reads Excellent, Google Drive is connected to this ISN for backup.

The first copy runs overnight, so allow 24 hours before you look for the folder in Google Drive.

What ISN backs up

ISN creates a folder named ISN Backup (your office name) in your Google Drive, with three folders inside it:

  • Reports: the report files on your orders.

  • Agreements: signed agreements, saved as PDFs.

  • Attachments: files attached to orders.

Each file is named with its date, the order's ID, its title and its file name, so you can find a file by order. Deleted orders and files you have removed from an order are not copied.

Check the connection

Go back to Settings, Office Settings, Google Drive at any time. Once connected, the page shows:

  • GoogleDrive Account User: the Google account ISN is connected to

  • Total Google Drive Space, Google Drive Space Available and Google Drive Space Used

  • Attachments on ISN and Reports on ISN: how much data ISN holds, so you can check it fits in the space available

Disconnect or change the Google account

  1. Open Settings, Office Settings, Google Drive.

  2. Click Remove Access to GoogleDrive. ISN revokes its access with Google and forgets the backup folders. Files already in your Drive stay there.

  3. To use a different account, click Get New Access Code from Google Drive and sign in with it.

ISN keeps a record of every file it has already copied. After you switch accounts, only new files go to the new Drive. To copy everything again, contact us.

Good to know

  • ISN can only see the files and folders it creates in your Drive. It cannot read anything else in your account.

  • Each file is copied once. If you delete a copy from Google Drive, or change a file in ISN after it was copied, ISN does not copy it again.

  • The connection is set for each office. If you have more than one office, switch into each one and connect it separately.

  • Backups run overnight, so a file added today shows in Google Drive tomorrow.

Troubleshooting

  • The backup stopped and I see an alert. The alert reads There was an error backing up with Google Drive and ends with the reason Google gave. ISN also emails your office manager. The backup stays paused until the alert is cleared. Fix the cause first, usually a full Google Drive or access that was removed in your Google account. Then select Admin, View Alerts, and click Mark Resolved under Current Alerts. If the page shows Get New Access Code from Google Drive again, click it and approve access once more.

  • Google says my storage is full. Free up space in that Google account, or connect a different account. The Google Drive page shows Google Drive Space Available.

  • The Google Drive page asks me to get a new access code. ISN lost its connection, usually because the access expired or was removed. Click Get New Access Code from Google Drive and approve it again.

  • I don't see the Google Drive button. Only the company owner sees it. Sign in as the company owner.

  • There is no ISN Backup folder after 24 hours. Check Admin, View Alerts for a Google Drive alert and the Google Drive page for a connected message. If both look fine, contact us.

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If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.

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