Sometimes a report link ends up with the wrong recipient, or a report gets replaced and you need to prevent access to the old version. You can revoke access to any report link at any time directly from the order, without waiting for it to expire on its own.
To get started, open the inspection and locate the Report Email History panel on the order view page. This panel lists every recipient the report has been emailed to and shows whether their link is currently active or revoked.
If you do not see the Report Email History panel on your order view page or you want to reorganize it, click here to learn more.
Revoking a link
Find the recipient's row in the Report Email History panel and click Revoke. Once you confirm, that recipient's link will stop working immediately. If they try to open it, they will see a message letting them know the link is no longer available — the same as if it had expired. This only affects that one recipient; everyone else who received the report can still open their own link normally.
Un-revoking a link
If you revoked the wrong person or simply changed your mind, click Un-revoke next to their name in the same panel and their original link will start working again right away.
Regenerating all links
If you are unsure who has access to an old version of the report — or the report itself was replaced — click Regenerate all links at the bottom of the panel. This will shut off every link ever sent for that inspection all at once, regardless of whether it was individually revoked. Anyone who still needs access to the report will need a new link sent to them after this.
Note: Report expiration limits still apply regardless of whether you Revoke, Un-revoke, or Regenerate. If a link has already expired based on your account's expiration setting, these controls will not restore it — that is a separate, age-based limit tied to the inspection date itself.
Note: These controls only affect links sent to clients, agents, and other outside recipients. Report access used internally by your office staff — from the order grid or elsewhere in your ISN — is not affected. Only users with Owner-level permissions can revoke, un-revoke, or regenerate report links.
If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.