There are two ways to set up an inspector's availability in ISN: multiple time slots, or one long-period slot. Each one changes which times can be booked, so choose the one that fits your business needs.
Open the inspector's availability
Go to Calendar > My Online Schedule.
Choose the inspector
In the Inspector drop-down menu, select the inspector's profile you want to set up.
Use multiple time slots
Multiple time slots let whoever is scheduling choose from a variety of times in one day, and let one inspector be scheduled for more than one inspection on a day.
Select Add Time Slot to add a new line for each slot.
Set the time range for each slot. For example, three 3-hour blocks: 9:00 am to 12:00 pm, 12:00 pm to 3:00 pm, and 3:00 pm to 6:00 pm.
In the Online Scheduler, the inspector's availability opens up so the scheduler can select different times for an order:
Use one long-period slot
A single slot is set up the same way.
Select Add Time Slot.
Create the time range for the slot. For example, 9:00 am to 2:00 pm.
This works very differently from multiple slots. A single slot will generally only let the scheduler select one appointment on that day, without other options, and the inspection will typically start at the slot's From time (9:00 am in this example). If only one appointment time shows for an inspector, this is usually why.
This setup may be useful for a single inspector business, third-party services, long-lasting inspections, commercial inspections, etc.
Good to know
Availability can also be affected by the order duration and the distance calculated between one inspection and the next. See Default Inspection Duration and Setting Up Duration Calculations.
Troubleshooting
Only one appointment time shows for an inspector
The inspector is likely set up with one long-period slot. To offer several times in one day, use multiple time slots instead.
Fewer times show than the slots I set up
Check the order duration and the distance between inspections. Both can affect the inspector's availability.
Related articles
If you have any questions about this information, please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.