If a client says they already signed the inspection agreement but the order's signature status still shows "not signed", there are three likely reasons:
The client has not signed every agreement on a multi-agreement order
The Agreement association is not correct
The client only signed the FlexFund (Pay At Close) Agreement
Check which agreements are signed
Go to Inspections > Scheduled Inspections, find the order and open it.
Choose Actions > View Order Agreements.
This section shows the Agreements assigned to the order and which are signed or not. In the example below, only one Agreement was signed:
Fix the signature status
The client has not signed every agreement on a multi-agreement order
If that Agreement must be signed by the client to continue with the inspection, manually send the client the Agreement link. See Manually Send the Agreement.
The Agreement association is not correct
If the client skipped an Agreement on the order because it isn't related to the job, the Agreement's association with Inspection Types and/or Services is wrong. Correct the association that applies:
The client only signed the FlexFund (Pay At Close) Agreement
The fix is the same as the first scenario: Manually Send the Agreement.
Good to know
If the client wants to cancel the FlexFund transaction and use a different payment method, contact the FlexFund team at 1-800-608-7363 or email gpacsupport@inspectionpayments.com.
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If you have any questions about this information, please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.