If you have added multiple clients or agents to an order and want to make sure they receive all the communication sent from the SMS system, make sure that all the client and agent profiles have the "Send SMS Events" option checked:
The SMS Events status will display client and agent profile names and numbers:
REMINDER: If a client or agent requests to not receive SMS notifications, make sure that option is unchecked.
To learn how to create a new SMS Event, click on the next link: Create an SMS Event. If clients are meant to be the recipient select "Client(s)" in the recipient's dropdown. If agents are the intended recipient, select "Agent(s)" instead.
If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.