Configuring SMTP Settings in ISN allows Outlook or Microsoft 365 users to authorize ISN to send emails on their behalf directly from their own email address. This setup can help improve email deliverability, branding consistency, and communication with clients by ensuring emails are sent through the user’s Microsoft account instead of the default ISN sender address.
To complete this setup, Microsoft requires the use of an app password generated from the email account being configured. Once the app password has been created, please contact ISN Support at 1-800-700-8112 or email help@inspectionsupport.com with the following information:
• Company Key
• Email address you would like to configure
• App password generated from Microsoft
You can follow the instructions below to enable app passwords and generate the required app password for your Outlook or Microsoft 365 account.
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Create new app passwords for a Microsoft work/school account
If you use two-step verification with your work or school account and your administrator has turned on the security info experience, you can create and delete your app passwords using the Security info page.
Sign in to your work or school My Account page at myaccount.microsoft.com
Sign in
Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page.
On the Add a method page, select App password from the list, and then select Add.
Type the name of the app that requires the app password, and then select Next.
Copy the text from the Password box, paste the password in the password area of the app (in this example, Outlook 2010), and then select Done.
Delete app passwords from your Microsoft work/school account
If you no longer need to use an app that requires an app password, you can delete the associated app password. Deleting the app password frees up one of the available app password spots for use in the future.
Important: If you delete an app password by mistake, there's no way to undo it. You'll have to create a new app password and re-enter it into the app, following the steps in the "Create new app passwords" section of this article.
Sign in to your work or school My Account page at myaccount.microsoft.com
Sign inOn the Security info page, select the Delete link next to the App password option for the specific app.
Select Yes from the confirmation box to delete the app password. After the app password is deleted, it's removed from your security info, and it disappears from the Security info page.
For detailed instructions directly from Microsoft on how to enable and generate an app password for your Outlook or Microsoft 365 account, please visit the official Microsoft support article below:
f you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.