Inspection Support

Similar to sending a text message to agents, you can now send custom text messages to clients!  To do so, you will first have to purchase your own ISN SMS number.  Here is an article to do that. <a href="http://help.inspectionsupport.net/en/articles/110320-purchase-your-own-sms-text-number" rel="nofollow noopener noreferrer" target="_blank">http://help.inspectionsupport.net/en/articles/110320-purchase-your-own-sms-text-number</a>

To start off, go to Clients/Agents, then click Clients. Find the client you are looking for, and click the Edit button.

From the client edit screen, click Send SMS.

You will then be able to type in a custom message and send it to the client.

If you have any questions about this process please let us know! You can reach us by chat, email at <a href="mailto:help@inspectionsupport.com" rel="nofollow noopener noreferrer" target="_blank">help@inspectionsupport.com</a>, or phone at (800) 700-8112.

Send a custom text message to a client in your ISN.

Send an SMS to a Client

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you