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How to Collect a Client’s Agreement Signature in the Field

Elsi Cano avatar
Written by Elsi Cano
Updated over 2 weeks ago

If your clients don’t sign the agreement online before the inspection, the ISN Mobile App allows you to collect their signature onsite quickly and securely.


1. Log in to the Mobile App

  • Open the ISN Mobile App and sign in with your username and password.

2. Locate the Order

  • From the menu, find the order for which you want to collect the signature.

  • Once you locate the order, tap View.

3. Select “Sign Agreement”

  • Tap Sign Agreement. (⚠️ Please note: You must have an active internet connection to access the ISN signature page. Agreements cannot be signed offline.)

4. Confirm Authorization

  • Once the agreement page loads, check the box that says:
    “I certify that I am (client’s name) or I am able to execute legal documents on behalf of (client’s name).”

5. Read & Sign

  • Tap Read & Sign to display the agreement to the client.

6. Complete Signature

  • Ask the client to add their initials and signature.

  • Tap Accept once the signature is completed.

7. Confirmation

  • The order status will automatically update to Signed once the process is complete.


Need more help?

If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.

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