The ISN has a great feature that allows a user to remove cookies when logging out of their ISN, that could provide a smoother and enhanced experience with their ISN.
Navigate to Help--> Help & Support--> and from there click on the big red button that states: Logout and Remove Cookies
If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.