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Mass Email Created - Now What?
Mass Email Created - Now What?

This article explains the next steps for mass emails to send out after you create and submit them to us.

Sydney Honda avatar
Written by Sydney Honda
Updated over a week ago

What Happens Now?? Your email is now queued in our system. If you scheduled your email to be sent in the future it will arrive in our queue but will be paused until the time you specified.When the sending time arrives one of our technicians will review your email to make sure it conforms to the CAN-SPAM Act of 2003 which you can read more about online.When your email is approved it is placed into our ISN Sending System. We move the email out to your recipients through one of our six active email servers. We do this systematically and methodically so receiving email servers do not flag your email as SPAM. Depending on an assortment of settings and configurations an email to 1000 individuals may take anywhere from 36 minutes to 3 hours.After the sending begins you will see updates in your ISN regarding the progress of the sending, the number of emails which were opened and the number of emails which bounced and / or rejected. You can read more about email bounces and rejections online as well.My email is not sending?!? The ISN Mass Mail system is designed to send a specific number of emails each hour. If your email is not actively sending it is waiting in line to be sent. We actively send emails on ISN Monday through Friday 8AM EST to 8PM EST and during weekends from 8AM EST to 6PM EST. Please note, Mass Emails are not verified and approved on major national holidays such as Christmas Day and New Year’s Day

If you have any questions about this information please let us know! You can reach us by chat, email at, or phone at (800) 700-8112.

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