One of the many great features in the ISN is the logging of agent profile updates by users in your ISN. This will allow you to determine who and when made changes and/or additions to the agent profile.
To view the history of an agent profile, navigate to Clients/Agents -- Agents -- Agents, and navigate to the agent on the agent grid. Once the agent is located on the agent grid, click on the pencil icon to view their profile. Once their profile appears, click on the Agent History button located at the top of the page:
Clicking on the Agent History button will bring you to the following page, which will indicate the date, time, and user of the profile updates, and exactly what was updated within the agent profile.
For your convenience, there is an Edit Agent button located on the Agent History page, if any changes need to be made.
If you have any questions about this process please let us know! You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.