One of the great features of the ISN that many users are unaware of is the System Log. This allows you to view all details of an order, and allows you to retrieve information on an order by entering a search criteria, such as the OID of the order, address of property, email address and so on.
To use this tool, navigate to Admin -- View the System Log
The system log also has a button for order history, client, and agent history that will now show more details about the specifics of information in your ISN!
If you have any questions about this process please let us know! You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.