If you have email accounts hosted through Yahoo! PLUS, you will need to use SMTP settings in ISN to prevent your emails from bouncing and to ensure they are received by your clients and agents.
To add your SMTP settings you will need to know the following:
1) Your email address or email addresses
2) The password for your email addresses
First, in ISN navigate to Settings -- SMTP Settings and click Add SMTP Setting
In the pop-up box add the following information:
Email Address: firstname.lastname@example.org Email Address (including @yahoo.com)
Username: your_yahoo_username (DO NOT include the @yahoo.com)
Password: Your Yahoo! Plus Mail password
SSL Checkbox: check this box
If you have any questions about this process please let us know! You can reach us by chat, email at email@example.com, or phone at (800) 700-8112.