If you have email accounts hosted through AOL, you will need to use SMTP settings in ISN to prevent your emails from bouncing and to ensure they are received by your clients and agents.
To add your SMTP settings you will need to know the following:
1) Your email address or email addresses
2) The password for your email addresses
First, in ISN navigate to Settings -- SMTP Settings and click Add SMTP Setting
In the pop-up box add the following information:
Email Address: your full @aol.com Email Address (including @aol.com)
Server: smtp.aol.com
Username: your_aol_username (Example: YourUsername@aol.com)
Password: Your AOL password (Password you use to login into your AOL email account.)
Port: 587
If you have any questions about this process please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.